Returns/Refunds Policy



We do not accept returns or refunds. If an item is broken or damaged, we can not refund you. A lot of time and effort is put into packing the crystals so that they do not break during transit. Please file a claim with USPS here Please understand that the claim has to go through USPS, and not us. 

You can always contact us for any questions at


Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Missing Items

Please contact us upon opening your package if something is missing within 3 days of receiving your order so that we can send the missing item to you.


If you place an order, that means you agree to the terms above. We appreciate all of our customers and we thank you for your business.